Terms & Conditions

You may use this website for lawful purposes only.

You agree not to:

• Use the website in any manner that may damage, disable or impair the website.
• Attempt to gain unauthorised access to any part of the website.
• Introduce viruses, malware or malicious code.
• Copy, reproduce or exploit website content without written permission.

We reserve the right to suspend or terminate access to the website at our discretion.

ERA Robotics distributes and supports commercial robotics solutions, including products manufactured by PUDU Robotics and other approved suppliers.

Product specifications, features, images, videos and descriptions are provided for general information purposes only.

While we make reasonable efforts to ensure accuracy, product specifications, software functionality, dimensions, pricing and availability may change without notice.

Product images shown on the website may differ from delivered products due to updates, regional variations, accessories or software revisions.

Any quotation issued by ERA Robotics:

• Is valid for the period specified in the quotation.
• May be withdrawn or amended prior to acceptance.
• Is subject to product availability.
• Does not constitute a binding agreement until accepted by both parties.

Unless otherwise stated, all pricing is in Australian Dollars (AUD).

GST may be applicable and will be identified where required.

All orders are subject to acceptance by ERA Robotics.

We reserve the right to:

• Reject any order.
• Limit quantities supplied.
• Correct pricing errors.
• Cancel orders where products become unavailable.

An order is not considered accepted until written confirmation is provided by ERA Robotics.

Where products are supplied under a lease, rental or Robot-as-a-Service (RaaS) arrangement:

• Additional terms may apply.
• Separate finance agreements may be required.
• Approval may be subject to credit assessment.
• Ownership of equipment may remain with ERA Robotics or the financing provider until contractual obligations are fulfilled.

Specific lease terms will be detailed in the relevant agreement.

Where ERA Robotics provides deployment services, installation, mapping, training, configuration or commissioning services:

• Site suitability remains subject to assessment.
• Customers must provide reasonable access to premises.
• Customers are responsible for ensuring a safe operating environment.
• ERA Robotics may suspend deployment where safety concerns exist.

Operational performance may vary depending on site layout, floor conditions, network connectivity, environmental factors and user practices.

Support, maintenance and service arrangements are governed by the applicable support agreement or warranty terms.

Response times, service levels and maintenance inclusions may vary depending on the selected support package.

ERA Robotics may utilise third-party service providers, manufacturers or authorised partners to deliver support services.

This section outlines how returns, refunds and warranty claims are handled for products and services supplied by ERA Robotics.

Order cancellation before dispatch

Orders for products configured or ordered specifically for a customer may be cancelled before dispatch only with ERA Robotics' written agreement. Where cancellation is accepted, reasonable costs already incurred (including freight, configuration, mapping or customisation costs) may be deducted from any refund.

Returns after delivery

Products are supplied for commercial use following site assessment, and change-of-mind returns after delivery are not accepted unless expressly agreed in writing. Where a return is agreed, products must be unused, in original packaging with all accessories and documentation, and in a resalable condition. Return freight and a restocking fee may apply.

Faulty or damaged products

If a product arrives damaged or develops a fault, please contact us as soon as reasonably possible. Products that are faulty or not as described may be repaired, replaced or refunded in accordance with your rights under the Australian Consumer Law and our warranty terms.

Warranty

New products supplied by ERA Robotics are covered by the manufacturer's warranty, which is typically 12 months from delivery unless otherwise stated in your agreement or the product documentation. The warranty covers defects in materials and workmanship under normal commercial use and does not cover damage from misuse, improper installation or configuration, unauthorised repairs, water or impact damage (except where the product is rated for such conditions), normal wear items, or use outside the product's specified operating environment.

Where a warranty claim is accepted, ERA Robotics will, at its discretion, repair or replace the affected product or component, or arrange service through the manufacturer or an authorised service partner. Freight or on-site service costs associated with warranty claims may be subject to the applicable support agreement.

Leased, rental and RaaS equipment

Equipment supplied under a lease, rental or Robot-as-a-Service arrangement is not subject to purchase returns. Faults and defects are handled under the applicable service agreement, which typically includes maintenance and replacement support. Termination of these arrangements is governed by the relevant agreement.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this section limits those rights.

How to make a claim

To request a return, report a fault or make a warranty claim, contact us with your order or agreement number, a description of the issue, and photographs where relevant. We will confirm the applicable process and next steps.

This website may contain calculators, ROI estimators, comparison tools, guides and informational content.

All such information is provided for general guidance only.

Any ROI calculations, cost estimates, productivity estimates or operational savings calculations are indicative only and should not be relied upon as guarantees of future performance.

Actual results will vary based on individual circumstances.

All website content, including:

• Logos
• Graphics
• Layouts
• Text
• Videos
• Images
• Product comparisons
• Marketing materials

are owned by ERA Robotics or used under licence.

You may not reproduce, distribute, modify or commercially exploit any content without prior written consent.

PUDU®, BellaBot®, PuduBot®, FlashBot®, KettyBot® and related trademarks remain the property of their respective owners.

Our website may contain links to third-party websites.

We do not control and are not responsible for the content, availability or practices of third-party websites.

Accessing such websites is at your own risk.

To the maximum extent permitted by law:

• ERA Robotics excludes all implied warranties not capable of exclusion.
• We are not liable for indirect, consequential or incidental losses.
• We are not liable for loss of profits, revenue, business opportunities, goodwill or anticipated savings.

Where liability cannot be excluded by law, our liability is limited to:

• Re-supplying the relevant services; or
• The amount paid for the relevant products or services.

Nothing in these Terms excludes rights available under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law.

Consumers may be entitled to certain guarantees that cannot be excluded under Australian law.

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of personal information in accordance with our Privacy Policy.

We reserve the right to update these Terms & Conditions at any time.

Updated versions will be published on this website.

Continued use of the website constitutes acceptance of any revised Terms.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

For questions regarding these Terms & Conditions, please contact:

ERA Robotics

Website: https://erarobotics.au

Email: info@pudurobotics.io