Complete support lifecycle

Commercial robot support in Australia and New Zealand, from first assessment to spare parts

ERA Robotics is accountable for the whole lifecycle of a commercial robot, not just the sale. This page explains every stage we deliver — site assessment, demonstration and pilot, deployment and training, technical support and maintenance, warranty, spare parts and consumables — and what you receive at each one.

Book a Site Assessment Talk to a Robotics Specialist

The short answer

In short: ERA assesses your building before recommending anything, proves the machine in your own environment, commissions and maps it, trains more than one person to run it, then supports it locally with documented response expectations, manufacturer-backed warranty handling and planned consumable supply for as long as it is in service.

Site assessment Demonstration and supervised pilot Deployment, mapping and training Technical support and maintenance Warranty, spare parts and consumables

ERA Robotics complete support ecosystem: assessment, demonstration, deployment, training, servicing, warranty and parts.

Stage by stage

Every stage of the ERA support model

Each stage is summarised below; click through to jump straight to the detail.

Site assessment

How do you know a robot will work in my building?

We walk the areas you want automated and record the physical variables that decide autonomous performance: floor surfaces and transitions, door widths, thresholds, ramps and lift access, congestion during your intended operating window, and where water, charging and storage can go.

You receive a written summary of viable areas, marginal areas, the recommended machine class and configuration, and any site changes required. Where automation is not the right answer yet, the assessment says so plainly.

Site assessment detail

Illustration of a specialist measuring a doorway threshold beside a PUDU CC1 Pro cleaning robot.

Demonstration and supervised pilot

Can I see the robot working before committing?

Yes. We run supervised demonstrations on your site, and longer pilots across real shifts where the decision is significant or the environment is unusual.

A pilot measures coverage achieved inside the available window, how often exceptions occur and what triggers them, how readily staff adopt the routine, and which site conditions would need to change before a full deployment.

Demonstrations and pilots detail

Illustration of facility staff observing a PUDU MT1 Vac during a supervised pilot.

Deployment, mapping and training

What happens between delivery and the first productive shift?

We deliver, assemble and configure the machine, map the site, define zones and build routes for your schedule, set up charging, water and storage, and integrate with lifts or doors where the controllers allow it.

Operators and supervisors are trained hands-on in start-up and shutdown, consumables and water management, common faults and recovery, and escalation. We deliberately train more than one person, and hand over route maps, the daily routine and consumable schedules in a form you can give a new starter.

Deployment and training detail

Illustration of two operators training beside a PUDU CC1 Pro cleaning robot.

Technical support and maintenance

Who fixes it when something goes wrong?

One named point of contact at ERA. Remote diagnostics where the fault allows it, on-site attendance where it does not, and escalation to manufacturer engineering for firmware and component issues.

Preventative servicing is scheduled around your operating hours. Coverage and response expectations depend on location and are documented in your agreement before purchase, so nothing is ambiguous at the point of failure. Refresher training keeps the routine alive as teams change.

Technical support detail

Illustration of a technician inspecting a PUDU CC1 Pro cleaning robot.

Warranty, spare parts and consumables

How are parts, pads and warranty claims handled?

ERA manages warranty claims on your behalf rather than directing you to the manufacturer, and sources spare parts through our PUDU Robotics partnership.

Brushes, pads, filters, squeegees and batteries are planned as part of the deployment: we identify what your configuration consumes, estimate replacement intervals for your floor type and operating hours, and set up resupply so the machine is never idle waiting for a pad.

Warranty, parts and consumables detail

Illustration of cleaning robot consumables with a PUDU CC1 Pro in the background.

What you get

What is included in ERA support

A single accountable party

Assessment, supply, commissioning, training, servicing and parts sit with one team, so there is no gap between vendor and installer when performance slips.

Written expectations before purchase

Coverage, response, warranty terms and consumable intervals are documented with your quotation, not discovered afterwards.

Manufacturer-backed engineering

As an official PUDU Robotics partner we hold engineering documentation, firmware support and parts channels behind the local service relationship.

Training that survives turnover

Multiple trained operators and printed handover documentation mean the deployment does not depend on one champion staying in the role.

Explore further

Where to go next

The support model applies across every robot category and industry we work in.

Commercial robot range

Compare cleaning, delivery, industrial and grounds care models supported by ERA.

Autonomous floor cleaning

Scrubbers and sweepers scoped to floor type, area and operating window.

Delivery and hospitality

Service delivery robots for venues, aged care, hotels and healthcare.

Internal logistics

Autonomous transport and pallet handling inside warehouses and plants.

Grounds and turf care

Autonomous mowing for schools, councils, resorts and sports fields.

Industries we support

How the support model changes by facility type across AU and NZ.

ROI calculator

Estimate payback using your own area, labour cost and operating hours.

PUDU Robotics partnership

Where manufacturer engineering ends and ERA accountability begins.

Customer results

Measured outcomes published only once the customer approves the figures.

Become a partner

Refer or resell ERA robotics solutions in your own market.

Common questions

Questions we are asked before support is agreed

Does ERA support robots across all of Australia and New Zealand?

We support customers across Australia and New Zealand. Service arrangements for a specific location are confirmed at assessment stage, before anything is ordered.

Is the site assessment a sales visit?

No. It is a scoping exercise producing a written view of what is viable, and it does not commit you to a purchase. Fees, where they apply, depend on site size and location and are confirmed before we attend.

What does support cost?

Support is quoted with the machine and scoped to your site, hours and coverage expectations. Pricing is AUD and subject to site assessment and approval.

Can ERA support a robot we bought elsewhere?

Sometimes. It depends on the model, firmware access and parts availability. Ask us with the model number and we will tell you plainly whether we can be accountable for it.

Prefer to talk it through? 1300 372 268 or info@pudurobotics.io. Pricing is AUD and subject to site assessment and approval.

Start with the building, not the brochure

A site assessment gives you a written view of what is viable, what it would cost and what would have to change. No obligation to proceed.

Book a Site Assessment Talk to a Robotics Specialist